Refunds & Exchanges
For orders placed online, refunds will only be given on full price items. Any items purchased from the sale will be offered an exchange or credit note.
The item(s) should be returned unworn and in perfect condition, with all BLAIZ and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and will be returned to you.
To be eligible for a return the item(s) must be received within 30 days from the date of purchase, including original receipt or satisfactory proof of purchase. Anything received after 30 days, will be returned to you without a refund or exchange.
If your item is deemed faulty (i.e. received damaged or due to a manufacturing fault), we will offer alternatives such as repair or exchange. For more information, please contact our Customer Care team on email@example.com.
In the event of Christmas gift purchases, we will allow an extension of 15 days.
We do not accept returns on products that are of an intimate nature, such as earrings for pierced ears, underwear or swimwear.
Additional non-returnable items:
- Perishable Goods
- Gift Vouchers
Please do not send your purchase back to the manufacturer, it must be sent to the address on the invoice form. For any questions please contact firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
If your refund has not cleared within 5 working days, first check with your bank or credit card company, it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at email@example.com.
Can be exchanged or returned for a credit note.
Our in store returns policy is exchange or credit note only also within 30 days of purchase, store credit must be used within 6 months. We only replace items if they are clearly defective as deemed by the manufacturer, not by BLAIZ. Only the manufacturer is deemed fit to determine this. Photographs will be sent to the manufacturer to determine misuse or defect. If you would like to exchange it for the same item, please send us an email with photographs to firstname.lastname@example.org and following our response, send your item to the address on the original invoice;
227-229 Kings Road
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit note to the gift giver directly.
To return your product, you should mail your product to the address on the invoice. This will be the company’s registered address. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund even if we have offered shipping at no cost for initial purchase.
The total shipping cost includes one return per customer, any further returns/exchanges must be paid for by the customer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.