Refunds & Exchanges

Refunds are only applicable for online purchases. For online purchases only, our policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In the event of Christmas gift purchases, we will allow an extension of 15 days.

To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in its original packaging, with all tags attached.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate such earrings for pierced ears, underwear, or swimwear.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase to be included in the return package, with all the extra parts if applicable, inside this package.

Please do not send your purchase back to the manufacturer. The purchase should be sent to the address on the invoice form. For any questions please contact


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded. They are subject to final sale.


In store policy is exchange only and within 30 days, or store credit for use in 6 months after that. We only replace items if they are clearly defective as deemed by the manufacturer, not by Blaiz. The manufacturer only is deemed fit to determine this. Photographs are required that will then be sent to the manufacturer to determine misuse or defect. If you would like to exchange it for the same item, please send us an email with photographs to and following our response please send your item to the address on the original invoice which will be: Blaiz Ltd, 227-229 Kings Road, London SW3 5EJ for quality control. Or to the address on the original invoice if differing from above.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit note to the gift giver directly.


To return your product, you should mail your product to: the address on the invoice. This will be the company’s registered address. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund even if we have offered shipping at no cost for initial purchase.

The total shipping cost includes one return per customer, any further returns/exchanges must be paid for by the customer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.